FAQ
Q1. Are you a factory?
A1. Yes, we are indeed a factory.
Q2. Do you provide free samples?
A2. We do offer samples with the benefit of complimentary freight charges.
For any particular sample requests or unique requirements, please don't hesitate to reach out to us for further information.
Q3. Can the product be produced according to customer requirements?
A3. Absolutely, we are able to customize products based on your detailed specifications and provided drawings.
Q4. What is the warranty period of the product?
A4. Typically, our products come with a reliable 3-year warranty period.
Q5. Is it allowed to visit the factory?
A5. Certainly, we warmly invite and encourage our valued customers to visit our factory and facilities.
Q6. How to solve the faults of the equipment during use?
A6. Please send us an email detailing the issue along with pictures or brief videos. This allows us to efficiently identify and resolve the issue.
Q7. Can the color of the product be customized?
A7. Yes, we offer color customization according to the Pantone Matching System (PMS).
Q8. Do I need to provide drawings?
A8. Yes, we require your detailed drawings to ensure precise customization.
The format for the drawing you can submit should be as follows:
Acceptable formats include PDF files, AI files, etc.
Additionally, please provide the circuit drawing to facilitate processing.
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